FAQ
Q. What is Meraki Threads & Designs return policy?
A. RETURNS
We trust you will be delighted with your purchase. However, should it not meet your full satisfaction, we have simplified the return process for your convenience.
You have 14 days to make returns. Returned merchandise must be unworn, undamaged, unwashed, and have original tags still intact. We offer returns for store credit or exchanges only. For hygienic reasons, we do not accept returns for earnings, hair accessories, undergarments, hair tools, or anything marked "final sale".
- You can return items for store credit within 14 days of the original purchase (in store) or 14 days of package being delivered (online).
- No cash refunds will be issued. ~ exchange or store credit only.
- Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. We are not responsible for lost packages.
- Merchandise must be in original condition, including original packaging and tags attached for in store purchases. Shoes must not be worn outside and must be returned in their original shoe box. All shoe returns must be returned in another shipping box/bag to avoid damage to the original packaging. Do not tape or attach shipping labels on the original shoe box.
- All returned items must be free of strong odors or perfumes.
- All, Pre-Order, Special Order, SALE merchandise, jewelry, eyewear, headwear, camis, leggings, bralettes, gift cards and all special orders are Final Sale and cannot be returned.
- We reserve the right to reject any item returned to us. Any items that appear to have been worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense.
- We will notify you via email of the online credit (gift card code) once we receive and process the return. Please allow up to 4 business days for returns to be processed. *Please allow additional time during holidays for returns to be processed
Meraki Threads & Design
411 South 4th St
Brookings South Dakota 57006
Q. I forgot to add the discount code at checkout. Can I get the discount applied even though I already checked out?
A. No, discount codes must be surrendered at the time of checkout.
Q. I have two discount codes for Meraki Threads & Design, Can I use both of them at checkout?
A. No, we only accept 1 discount code per transaction. Feel free to use the second discount code on an additional shopping trip with us! Our inventory is always changing!
Q. Does Meraki Threads & Design ship?
A. Yes
Please allow us 1-3 business days to process your order after received online. Orders will ship by USPS once processed. If you order a back-ordered item, it will be indicated when that item ships. Please leave us a note if you want your order to be shipped separate from back-ordered item. Orders placed that are drop shipped directly from the company will follow their shipping terms and will be communicated to you via email.
Q. What do I do if my shipped product is defective?
A. Defective orders need to be addressed within 3 business days upon receiving your package. Please email our team immediately at merakithreadsdesign@gmail.com
Q. Where are you located?
A. We have two locations,
Main Store: 411 South 4th St Brookings South Dakota 57006
South Location: 1308 Main Ave S, Brookings, SD 57006
Q. I have more questions. How can I get a hold of you?
A. Please send us an email at merakithreadsdesign@gmail.com